Terms & Conditions

1. Acceptance of Terms

By contacting AdGro Media, requesting a quotation, placing an order, approving artwork or using our services, you agree to these Terms & Conditions.

These terms apply to printing, signage, branding, design, promotional materials, outdoor advertising and related services provided by AdGro Media.

2. Our Services

AdGro Media provides printing and advertising solutions including, but not limited to:

• Business and paper printing
• Flex, vinyl and large-format printing
• Sign boards, LED letters and signage
• Wall, glass and vehicle branding
• Graphic and design services
• Cutting and fabrication work
• Promotional and display materials
• Advertising and branding solutions

The exact scope, specifications and deliverables will be based on the quotation or order confirmed with the customer.

3. Quotation & Pricing

Quotations are prepared according to the information, quantity, material, size, finishing and specifications provided by the customer.

• Quotation prices may change if the project specifications change.
• Applicable taxes, delivery, installation or additional charges will be communicated where relevant.
• A quotation does not become an order until it is accepted and confirmed.
• Quotation validity may be limited due to changes in material and production costs.

4. Orders & Confirmation

An order is considered confirmed after the required specifications are finalized and the agreed payment or advance is received, where applicable.

Customers should carefully check the service, quantity, size, spelling, contact details, design and other specifications before approving an order.

5. Artwork & Design Approval

For customer-provided artwork, the customer is responsible for ensuring that the supplied files are correct and suitable for production.

Where AdGro Media prepares artwork or design, production will proceed after customer approval. Once artwork is approved, the customer is responsible for errors that were visible or reasonably identifiable at the approval stage.

6. Payment Terms

Payment terms may vary depending on the type and value of the project. An advance payment may be required before production begins.

• Production may begin only after the agreed payment requirements are completed.
• Pending balances must be cleared as agreed at the time of order.
• For customized or made-to-order products, payment conditions may differ from standard orders.

7. Production & Delivery

Estimated delivery times depend on project specifications, quantity, material availability, design approval and production requirements.

Delivery or installation timelines may be affected by circumstances outside our reasonable control, including supplier delays, transportation issues, weather or other operational conditions.

8. Changes & Cancellation

Changes requested after design approval or production has started may result in additional charges and/or revised delivery timelines.

Cancellation requests will be considered according to the stage of the project. Customized, printed or already produced materials may not be eligible for cancellation or refund once production has commenced.

9. Quality & Colour Variations

Printing and production processes can result in minor variations in colour, texture, cutting, finishing or material appearance compared with digital previews, screens or previous batches.

Such reasonable production variations may not constitute a defect where the delivered product substantially matches the approved specifications.

10. Customer Responsibilities

Customers are responsible for providing accurate project information and ensuring that supplied content can legally be used for the requested purpose.

• Customers must provide accurate names, addresses, phone numbers and other details.
• Customers must have appropriate rights to use supplied logos, images, artwork, trademarks and content.
• Customers should retain copies of important original artwork and files.
• Customers must provide timely approvals to avoid production delays.

11. Limitation of Liability

AdGro Media will make reasonable efforts to provide services according to the confirmed specifications. However, we are not responsible for delays or issues arising from inaccurate customer information, customer-supplied artwork, delayed approvals, third-party services or circumstances beyond our reasonable control.

Nothing in these terms is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted under applicable law.

12. Intellectual Property

Customer-provided logos, trademarks, photographs, artwork and other materials remain subject to the customer's ownership or applicable third-party rights.

Customers authorize AdGro Media to use supplied materials only as reasonably necessary to provide the requested service, unless otherwise agreed.

13. Contact Us

If you have any questions about these Terms & Conditions or a specific quotation or order, please contact AdGro Media.